Our energy meter has reached the end of its life and our supplier says the smart meter is now a “legal requirement”.

We are constantly being sent emails by our energy supplier to install a smart meter.

It says this is a “legal requirement” since our meter is at the end of its life.

Do we have to comply? If we don’t, can our energy company turn off our power? Sh

On the meter: Suppliers are committed to installing smart meters, but you don't have to accept

On the meter: Suppliers are committed to installing smart meters, but you don’t have to accept

Angharad Carrick from This Is Money answers: Smart meters were introduced in 2011 as a way to help households control their energy bills, thus reducing bills.

They are installed in homes to replace traditional meters, including prepaid meters. Suppliers say they provide more accurate and up-to-date readings, so customers only pay for the energy they have used.

More than 30 million households now have a functioning smart meter, and the government plans to provide these tools in 80 percent of households by 2025.

But not everyone wants them. Some families have He complained about inaccurate readings As a result, the bills have skyrocketed, and they prefer to take the readings themselves.

Why are smart meters installed?

The government has directed energy suppliers to take “all reasonable steps” to install smart meters.

The data is primarily used to give your supplier access to your energy usage to ensure accurate billing and to deal with any issues with your supply.

If you give permission, suppliers can also use your data to provide you with new products, such as smart tariffs that charge different amounts at different times.

The Economy 7 electricity tariff, which comes with an Economy 7 meter, gives you a cheaper seven-hour electricity rate at night, off-peak, and a higher rate in the day.

This means you pay less for energy use at night — typically between midnight and 7 a.m. — and more for energy used during the day.

Suppliers will generally contact households to tell them when they need this meter installed, but you can also order one.

Suppliers can also provide an internal display that tells you your energy use in pounds and pence. This data is also available online or on an app, if your supplier has one.

However, there have been issues with the rollout of smart meters. Some readers told This Is Money that their bills don’t accurately reflect their energy use.

Other families said they felt they were bullied into getting one and made to believe it was mandatory.

Should you install a smart meter?

Smart meters are not mandatory and it is up to you to install one.

The supplier will likely offer you one if you don’t already have one, but you have the right to refuse.

If you decline, remember that you won’t have access to all energy tariffs, which means you could end up paying more for your energy than you would have otherwise.

However, your supplier will insist on installing a smart meter if your current meter is about to become obsolete and beyond repair, or cannot be replaced with another non-smart meter.

Most non-smart meters are no longer manufactured.

Suppliers are also obligated to install a smart meter if the old meter is deemed unsafe.

However, you have the right to request evidence and if your supplier does not provide this, you can reject the smart meter.

How do energy companies deal with smart meters?

I checked with major suppliers whether they allow their customers to reject the smart meter.

Octopus Energy says it is not necessary to install a smart meter but recommends it to customers.

“It is becoming increasingly difficult to obtain standard meters,” its website tells customers. They are slowly becoming obsolete as fewer manufacturers make them, and fewer people want them. If your standard meter breaks down, it can be difficult (for any supplier) to find another standard meter to replace it.

British Gas offers non-smart meters but charges a fee “to balance customer preferences with the costs of acquiring non-smart meters, as they are no longer manufactured”.

Scottish Power also said customers have a choice between smart and traditional meters while existing meters remain fully operational.

“Manufacturers have largely stopped producing traditional meters, which means there will be circumstances where only a smart meter will be available for installation.”

If your traditional meter has reached the end of its life as your supplier has indicated, you will likely have to install a smart meter.

If you’re not comfortable with having your data sent to your supplier automatically, there is another option.

Some suppliers allow you to set your smart meter in ‘mute’ mode, which turns off the ‘smart’ function.

Octopus Energy said this means your meter will function like a standard meter and will not take readings automatically, but the company will not physically remove the smart meter.

EDF says: “While we implement a customer request to install a smart meter in silent mode where the scenario allows, we encourage them to operate the meter in smart mode in order to access benefits such as understanding their energy use and automatically taking meter readings.

Have you been told that you should have a smart meter after your traditional meter has reached the end of its life? communication: [email protected]

Some links in this article may be affiliate links. If you click on them we may earn a small commission. This helps us fund This Is Money, and keep it free to use. We do not write articles to promote products. We do not allow any commercial relationship to influence our editorial independence.

(Signs for translation) Daily mail

Leave a Reply

Your email address will not be published. Required fields are marked *